Quick Answer: What Does Responsiveness Mean?

What does responsiveness to customer service mean?

Customer responsiveness refers to your business’s ability to respond to service inquiries and fulfill them in a timely manner.

This includes both the speed it takes your agents to initiate the interaction as well as the time it takes for them to complete the customer’s request..

What is responsiveness in good governance?

Responsiveness simply involves that institutions respond to their stakeholders within a reasonable time frame. Consensus Oriented is demonstrated by an agenda that seeks to mediate between the many different needs, perspectives, and expectations of a diverse citizenry.

What are the traits of being responsive?

4 Attributes of Responsive LeadersHumility: A Sincere Regard for the Reality That We Cannot Go It Alone. Never underestimate the power of humility. … Empathy: The Ability to Understand and Appreciate Other Human Beings. … Resilience: The Capacity to Recover and Keep Going Forward in the Face of Adversity.Feb 3, 2020

How can I be responsive at work?

How can you build a responsive culture at work?Make responsiveness a priority. Everyone, from top-level management to each employee should make responsiveness a priority. … Measure Team Performance. … Incorporate responsiveness into your mission.Apr 21, 2020

How can customer responsiveness be improved?

New telephony systems, streamlined automated response systems, or direct extension options can route calls to appropriate representatives faster. Adding new service channels like email, live chat, and instant messaging to address customer service issues more quickly can also improve customer service responsiveness.

What does it mean when someone is responsive?

People who are responsive are alert and aware — they’ve giving responses. The least responsive people in the world are people in deep comas. … If someone just came out of a coma and starting saying anything at all (or even started blinking), you’d be happy at how responsive they are.

How can you show your responsiveness?

Abilities That Lead To The Mastery of ResponsivenessActing Quickly. … Eliminating Distractions. … Following Up Preemptively. … Keeping Everyone Involved. … Making it Easy to Respond. … Managing Expectations. … Responding in a Timely Manner.

What is responsiveness in communication?

Responsiveness, in communication, refers to the degree that what YOU say, responds clearly and directly, to what the other person just said. If you are being responsive, the other person knows you are paying attention, and care enough about what he or she is talking about to “stay on that topic”.

Is responsiveness a word?

noun. the quality or state of being responsive.

What is a responsive strategy?

Responsive strategy or MVBS is a process to achieve positive change by shifting current state of things and the perception of the audience, employees or competition (a perceiver) towards strategically favorable for the business, which enables the company smoothly execute their policy.

Can communication be reversed?

We often forget that communication cannot be reversed. You can never take your words back or undo the initial effect. You can only add to it. … Good communication is not necessarily being nice, it is being clear; good communication may lead as easily to recognition of profound disagreement as to agreement.

What is an example of responsiveness?

Responsiveness. Responsiveness is the ability of an organism to adjust to changes in its internal and external environments. An example of responsiveness to external stimuli could include moving toward sources of food and water and away from perceived dangers.

What is responsiveness in the workplace?

Responsiveness is nothing but to respond as quickly as possible to a situation. Example: a customer drops a mail regarding some specific information about a product. Now responsiveness can be traced out from how fast you reply to this mail with the desired information. … It increases the waiting time for customer.

Is responsiveness a skill?

Responsiveness is an indicator of good time management skills. It shows that you have it together, but it also shows that you also care about the person—building powerful trust.

What’s another word for responsiveness?

What is another word for responsiveness?alertnessapproachabilityreceptivitysensitivityacceptancebroad-mindednessinterestobservancereceptivenesstolerance21 more rows

How can I be more responsive?

7 ways to be more responsive to customersAsk your customers what they want. A survey of your existing customers can show you which customer service channels they prefer. … Manage customer expectations. … Develop procedures. … Educate your employees. … Provide self-service options. … Use technology. … Stay human.Nov 6, 2019

What is the root word of responsive?

responsive (adj.) early 15c., “making answer,” from Old French responsif and directly from Late Latin responsivus “answering,” from Latin respons-, past-participle stem of respondere (see respond). Meaning “responding to influence or action” is from 1762.

How do you describe responsiveness?

1 : giving response : constituting a response : answering a responsive glance responsive aggression. 2 : quick to respond or react appropriately or sympathetically : sensitive. 3 : using responses a responsive liturgy.

What does responsive love mean?

That means focusing on our experience to the extent that it responds to the appeal of something or to the demand of somebody other.

Why being responsive is important?

When you are responsive: It gives your recipient a sense that they are important to you. Gives the impression that you are well organised and are able to move quickly. Suggests to your recipient that you are someone that is a “doer” rather than someone who is indecisive.